• Start Time:
    10:30AM
  • End Time:
    11:15AM
  • Day:
    Day 2

Talk:

This panel discussion will explore:

○ Artificial Intelligence – The key to knowing your customers/usersUsing AI to understand and anticipate their behaviours in order to serve better, more personal, more relevant experiences that lead to increased loyalty over time. 

○ Gaining a 360 view of your user – Understanding the purchase and consumer journey to help inform investment and service development decisions. 

○ Analytics and Digital Transformation – What metrics can you use for measuring that engagement, and what should be outputs/outcomes be?  

○ Discussing the importance of consistencyreliability and ease of use for customer retention. 

Associated Speakers:

Shawn Fitzgerald

Research Director, Insights, World Wide Digital Transformation Strategies

IDC

Associated Talks:

10:30AM - Day 2

View Panel: User Loyalty – How to Improve Retention With Personalisation & Digital Experiences

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Emer Ryan

Digital Product Lead

Three

Associated Talks:

10:30AM - Day 2

View Panel: User Loyalty – How to Improve Retention With Personalisation & Digital Experiences

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Miquel Estapé

Gov Digital Innovation VP

ACGP

Associated Talks:

10:30AM - Day 2

View Panel: User Loyalty – How to Improve Retention With Personalisation & Digital Experiences

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Yvo van Doorn

Sr. Solutions Engineer

Auth0

Associated Talks:

10:30AM - Day 2

View Panel: User Loyalty – How to Improve Retention With Personalisation & Digital Experiences

View Full Info