Day 1 - 11 May 2022


Chair’s Opening Remarks




Presentation: Accelerating Digital Transformation – An Analysis of the Key Trends

  • Technology is the backbone of enterprises in today’s digital era. To be a successful business, an awareness of Digital Transformation and how to leverage them is vital.
    • This session will
      • Review Digital Transformation Trends in 2022.
      • Analyse the Workplace and New Skills required to operate in a post-pandemic world.
      • Look closely at CX and how effective Digital Transformation enhances Customer Satisfaction.
      • Honourable Mention: Entering the Metaverse.


Panel: Preparing your Organisation’s Digital Transformation Journey

  • Unique business needs: how to know what transformative technologies are right for you.
  • Building a cohesive business strategy for digital transformation – Who are the key stake holders involved and do you need dedicated C-Level representation and department, or is this every employee’s responsibility?
  • Defining strategies for working with multiple stakeholders and combatting internal resistance to change – How might this differ depending upon business size, industry, and culture?


Presentation: Perfecting Digital Transformation – The Importance of a Solid Framework

  • Discussing Technology, Data Process and Organizational Change – why are these three factors important in your Digital Transformation Process.
  • Gain an understanding of how Digital Transformation is not a stationary process.
  • Evaluating how to maintain the evolving process of Digital Transformation.
  • Analysing Case Studies: The Do’s and Don’ts of a Digital Transformation Framework.






Mark Christianson

Digital Experience Delivery Senior Lead


Associated Talks:

11:50AM - Day 1

View Fireside Chat: A Roadmap for a Happy Digital Workforce

View Full Info

Sarika Tyagi

Senior Digital Product (Technical) Leader


Associated Talks:

11:50AM - Day 1

View Fireside Chat: A Roadmap for a Happy Digital Workforce

View Full Info

Fireside Chat: A Roadmap for a Happy Digital Workforce

  • Exploring the different ways in which a digital workplace framework unifies your disconnected employee technologies.
  • How to effectively utilise new design concepts to enable enhanced productivity.
  • What leadership skills are required to lead in this new digital world?
  • Exploring which transformative and immersive technologies are right for your organization and how they can help your employees and business thrive.
. Mark Christianson, Digital Experience Delivery Senior Lead, Mars
. Sarika Tyagi, Senior Digital Product (Technical) Leader, Amazon


Case Study: How AR and VR Will Change the Future of the Retail Experience

  • Exploring how AR and VR are currently being used in the Retail Industry.
  • Discussing the current challenges of bringing XR and 3D applications to retail.
  • What efforts are being made to overcome these challenges?


Lunch & Networking




Presentation: Optimizing the Digital Experience of your Employees & Consumers

  • Work from Home has created a new paramount challenge for IT Teams responsible for End User Computing. Now they manage thousands of offices, home offices.
  • In this session we will discuss how to:
    • Improve Visibility in new WFx environment.
    • Ensure End Users Productivity.
    • Control IT Spending in End User Computing.


Fireside Chat: Accessibility – A Digital Transformation Imperative

  • What do we mean by Accessibility? And why it is more important than ever.
  • Understanding that Digital accessibility is a practice, not a project.
  • Exploring the (Surprising!) Advantages of Accessibility.
  • Discussing how to Achieve Accessibility and analysing the right technologies to do so.


Panel: ‘Total Experience’: What does this mean for Organization, your Employees, and your Customers?

  • Total experience (TX) is a strategy that creates superior shared experiences by interlinking the user experience (UX), customer experience (CX), multi-experience (MX), and employee experience (EX) disciplines. It is about more than improving the experience of one constituent—it improves experiences at the intersection of multiple constituents to achieve a transformational business outcome.
  • Exploring the notion of ‘Total Experience’ and the future of the term.
  • How does TX encompass company experience, from the employee to the customer and the user?
  • Analysing the Importance of Total Experience in the Evolving Marketplace.
  • What are the conditions required to shape a successful ‘Total Experience’ in your organisation?


Presentation: ‘Transformation Fatigue’: How to Combat the Difficulties of the Digital Transformation Journey

  • What is ‘Transformation Fatigue’? Exploring the causes and consequences of an on-going Digital Transformation Journey.
  • Reviewing the impact of the pandemic and the risk of digital transformation burnout.
  • How to fight fatigue for both the architects and recipients of Digital Transformation.


Close of Day 1

Explore Day 2 Agenda: Digital Transformation ‘A Total Experience’