Day 2, 1st December- Virtual Event

10:30AM

(CEST)

Joost Van Heusden

Sr. Manager Analytics Customer Experience Team

Amazon Web Services

Associated Talks:

12:30PM - Day 2

View Presentation: The Future of Data in the Digital World

03:20PM - Day 2

View Chair’s Closing Remarks

09:50AM - Day 1

View Chair’s Opening Remarks

View Full Info

Aled John

Deputy Managing Director

FT Strategies

Associated Talks:

10:30AM - Day 1

View Panel: Customer Loyalty – How to Improve Retention with Personalisation & Digital Experiences

View Full Info

Gabrielle Davelaar

AI Technical Specialist

Microsoft

Associated Talks:

10:30AM - Day 1

View Panel: Customer Loyalty – How to Improve Retention with Personalisation & Digital Experiences

View Full Info

Joe Calder

Fellow

British Computer Society

Associated Talks:

01:00PM - Day 1

View Presentation: Digital Twin Development and Deployment – Breaking down the barriers

10:30AM - Day 1

View Panel Discussion: Digital leadership in a Modern Age – The Importance of a Human Centric Digital Strategy

10:30AM - Day 1

View Panel: Customer Loyalty – How to Improve Retention with Personalisation & Digital Experiences

View Full Info

Gwenn Réthoret

Director/General Manager

Just Eat

Associated Talks:

10:30AM - Day 1

View Panel: Customer Loyalty – How to Improve Retention with Personalisation & Digital Experiences

View Full Info

Panel: Customer Loyalty – How to Improve Retention with Personalisation & Digital Experiences

  • Artificial Intelligence – The key to knowing your customers. Using AI to understand and anticipate the behaviors of customers in order to serve better, more personal, more relevant experiences that lead to increased loyalty over time.
  • Gaining a 360 view of your customer – Understanding the purchase and consumer journey to help inform investment and service development decisions.
  • Analytics and Digital Transformation – What metrics can you use for measuring that engagement, and what should be outputs/outcomes be?
  • Discussing the importance of consistency, reliability, and ease of use for customer retention.
Moderator: . Joost Van Heusden, Sr. Manager Analytics Customer Experience Team, Amazon Web Services
. Aled John, Deputy Managing Director , FT Strategies
. Gabrielle Davelaar, AI Technical Specialist, Microsoft
. Joe Calder, Fellow, British Computer Society
. Gwenn Réthoret, Director/General Manager, Just Eat

11:10AM

(CEST)

Mehmet Sencer KaradayI

Former Head of Solutions Engineering, Benelux

Meta

Associated Talks:

11:10AM - Day 1

View Presentation: ”My personal experience with meetings in Metaverse”

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Presentation: ”My personal experience with meetings in Metaverse”

  • The integral role of technology in driving post-pandemic workplace transformation
  • What are the top digital workplace challenges and how can they be addressed?
  • Understanding how some companies have successfully leveraged the disruption to their advantage
  • How cloud and edge computing have enabled the migration of business data and operations
. Mehmet Sencer KaradayI, Former Head of Solutions Engineering, Benelux, Meta

11:40AM

(CEST)

Rishi Lodhia

Managing Director EMEA

Eagle Eye Networks

Associated Talks:

11:40AM - Day 2

View Presentation: From Surveillance to Improving Business Operations with the help of AI and the Cloud

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Presentation: From Surveillance to Improving Business Operations with the help of AI and the Cloud

  •  The most important forgotten aspect in company’s digital transformation: physical security.
  • How adding your video surveillance to the cloud will improve business operations.
  • Why Video Surveillance in the Cloud and AI are best friends.
. Rishi Lodhia, Managing Director EMEA, Eagle Eye Networks

12:10PM

(CEST)

Pierre van Elswijk

CEO

Tuuring

Associated Talks:

12:10PM - Day 1

View Presentation: Data Driven Business Transformations

03:15PM - Day 1

View Presentation: Exploring the Digital Twin Opportunity

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Presentation: Data Driven Business Transformations

. Pierre van Elswijk, CEO, Tuuring

12:30PM

(CEST)

Joost Van Heusden

Sr. Manager Analytics Customer Experience Team

Amazon Web Services

Associated Talks:

12:30PM - Day 2

View Presentation: The Future of Data in the Digital World

03:20PM - Day 2

View Chair’s Closing Remarks

09:50AM - Day 1

View Chair’s Opening Remarks

View Full Info

Presentation: The Future of Data in the Digital World

. Joost Van Heusden, Sr. Manager Analytics Customer Experience Team, Amazon Web Services

(CEST)

Digital Transformation Enablers – Day 2

01:30PM

(CEST)

End of Day 2

Explore Day 1 Virtual Agenda here: Digital Transformation Leadership

Or register for free here!